Centralize your real-time customer communications in a single view.

  • Inbound and Outbound SMS/text messaging and Email
  • On-My-Way, Curbside and Express pick up requests
  • Delivery Pickup/Drop off Request/Locker Pickup
  • Delivery Opt-In/Opt-Out Requests

Customer Connect

Provide instant access to your customers with the latest web and app technologies. Offer simple, easy to use interfaces to service customer requests and updates.

Web Features

  • Customer Profile: Credit Card Detail, Notification Preferences, Special instructions, Birthday
  • Delivery Options: Pickup requests with support for same day requests, Verify delivery zone, Pickup/delivery notes
  • Lockers: Locate locker locations, Locate open lockers, Drop off bag, Pickup orders
  • Order status: In process, ready, and sold orders with visual invoice view
  • Gift Card display and balance
  • 24 hour Kiosk customer lookup

Mobile Features

Unleash the convenience of Customer Connect Mobile. The powerhouse of must-have features at your fingertips, customized for both iOS and Android.

  • Customize menu
  • Use Your graphics
  • Support for multiple brands
  • Customer profiles
  • On My Way
  • Kiosk Access
  • Route Pickup Request
  • My Orders
  • Push notifications
  • Coupons/Specials

Customer Relations Management

Simplify your customer correspondence process with Spot's Customer Relationship Management.

  • Track SMS, email and phone conversations
  • Phone call outcome and message information
  • Initial customer contact
  • New customer follow ups
  • Conversation notes with customers in person
  • SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
  • View marketing communications
  • Usage of Customer Connect and Mobile App
  • Issue and claim tracking

Book a Demo

Ready to work smarter not harder? Book your demo to see Xplor Spot in action with a personalized walk through.

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