CustomerConnect - AutoDial

Automated Solution For Customers

SPOT offers an automated solution to notify and remind route customers of upcoming scheduled pickups via a telephone call. The automation also offers reminder calls for orders that are late for pickup at your retail counter. Here is a list of features available with our integrated Telephony service.

Customized Calling

• Use a professional voice or record your own voice
• Define the time and day's calls are made
• Up to 50,000 phone calls per hour capacity
• Caller ID number defined by you
• Filters out duplicate phone numbers
• Calling rules for calls that are not answered, busy or answered by message recorder
• Use integrated data lists found in SPOT data base
• Call lists automatically updated as customers are added or modified in SPOT
• Optionally upload custom dialing lists
• Disable calls via custom holiday schedule

Call Types

• Route reminders that call the night before a scheduled pickup
• Late for pickup call reminders for 30, 60 and 90 day old inventory
• Custom Non-Delivery notices due to weather alerts, holiday greeting and special announcements
• New alert type will be added in the future

Reporting

• Automated daily, weekly and monthly usage reporting delivered via email
• Summary reports by day, week or month showing number of calls attempted, completed and invalid numbers
• Track call status for each attempt
• Length of call
• Busy signal
• No answer
• Answered by person
• Answered by voice mail device
• Invalid voice mail device
• Invalid Number
• Disconnected Number

Cost

• $99 per month for the first 500 minutes of calls
• 12¢ per minute beyond 500 minutes
• Calls billed in 6 second increments
• $99 setup fee

Requirements

• Works with SPOT hosting and standalone systems
• No extra equipment needed to make calls
• No extra phone lines needed to make calls
• No need to export customer lists to third party device