You Spoke ... We Listened 

Updated 4/14/2012

With SPOT you have the latest and most advanced features available to run and automate your business. Here is a short list of new and enhanced features.

New - Restoration Features

• Require room names and descriptions at detail with customized romm name lists
• Track the contractor, agent, billing date, collection dates and due dates of each job
• Extract restoration orders by room from Metalprogetti storage conveyors
• Item and delivery reports grouped by room name and description

New -  Email / Word Merge

• Ability to send a detailed invoice via email
• Clerk Information Token - @Clerk
• Date value Tokens - @DATE, @DATETIME,
• Customer Information Tokens - @CUSTOMERBIRTHDAY, @CUSTOMERSIGNUP, @CHARITYPROGRAM, @CUSTOMFIELD
• Store / Company Information Tokens - @COMPANYPHONE, @STOREWEBSITE

New - Detail Piece Count Verification

• At detail prompt for pieces prior to the detail session.  This will ensure that all pieces expected have been detailed properly.

Enhanced - Holiday Scheduling

• Enhances your current promised date schedule during the holidays
• Integrates with advanced production commitment logic

Enhanced - Process Step Based Email Enhancements

• Ability to embed item and order details via HTML token in your process step based emails.  This will include the detailed, ready and sold process step generated emails.

Enhanced - MyDryCleaner - Mobile app

• Support for iPhone/iPad iOS 3 and higher
• Support for Android based device with OS 2.1 and higher
• MDCM is an extension of CustomerConnect that provides your customers instant access via a Smart phone App
• On demand route scheduling
• "Pickup Up Notification" option for counter customers that generates a "Pickup Request" alert and tracking logic 
• Detailed customer information, order and current specials can be viewed

New - Activity Log Events

• "All Stores" selection is now available for searching across the entire company
• "Failed" events logging that will track the date, time and failed PIN number for an operation
• "Conveyor Options" usage is now logged 
• "A/R adjustments, payments processed and statements created" events are now logged

Enhanced - Time Clock

• "Split Time Clock Entry" if it crosses a midnight time range
• "Track Lunch Breaks" and "Clock Out Alerts" logic that provides better tracking of lunch breaks, missed punches and exceptions
• Prompt your employees when using time clock to enter the correct "Shift Start Time" when they clock in.  New reporting allows you to monitor the staff clocking in early.

New - Conveyor Options

• "Send Customer Memos to Conveyor" - Selected customer memos will be passed to the assembly conveyor for display at the time a garment is scanned.

New - Reports

• "Customer Invoice Detail" showing all orders and order detail for a specific customer in a give date range
• "Coupons by Clerk" showing all sold orders, paid for by cash with a coupon added within 15 minutes of being sold
• "Pending CC batch by Store" showing all pending cc batches for a store
• "Customer Initial Activity" report now has the option of select and group by individual stores, routes and hotel
• "Customer Initial Activity by Referral" that groups by referral source

Enhanced - Route

• "Customer Grouping" - A tool that allows you to create custom groups for route customers.  This will allow you to create a hierarchy for management of stops and reporting.  Example: You service routes for a company that has multiple buildings in multiple cities.  You can create the company > city > building hierarchy .  You may even go as far as the floor, desk or closet.  This allows the manifest to run and group by hierarchy. 
• New manifest option that will reduce the amount of paper being used when printing a manifest

New - Home Page has a New Look and Feel

•  The “Alerts Tab” now has “White” alert buttons.
• The Messages, Callback, Issues, CC Exceptions and Payment Exception buttons are now displayed at the bottom of the home screen.  Each button now display’s the count of each individual alert.

New - Menu / F3 Screen has a New Look and Feel

•  The Menu screen has a new categorized button layout to assist in navigating to the required process.  The screen also offers the ability to customize your own favorites list for frequently used menu options.  You have the option to use your own “Favorites Tab” in the menu.  It is simple to update your favorites by using Windows drag and drop functionality. For a limited time the ability to access the “Classic Menu” is available by selecting the “Classic Menu” option found at the bottom of the Menu screen.

New - Customer Referral Logic

• This feature allows you to select a specific customer as a customer referral.  Several options are available for this feature including the incentive % rate, duration of the incentive period, expiration of the incentive and what customer rating is required to receive the incentive.  You also have the option to print a referral card on the fly from the customers information tab.   This will include the customer name, date and the incentive for the new customer to shop at your business.

New - Google Maps Integration

•  Complete Google maps integration for both routes and reporting.  You may even create “Route Zones” directly from the route configuration screen using Google Maps.

New - GPS Integration

• Export any route manifest to a GPS device.  The GPS device or software must support the importing of the industry standard .gpx file and support routing logic.

Enhanced - Activity Log

• New entries to track HSL label reassignment
• Ability to filter on "Failed Events", "Include Inactive Users" and "Include Deleted Stations"

 Enhanced - Orphaned Garments

• Configuration options to create a customer list of garment description lists and resolutions.

Enhanced - Customer Information Slip

• Prints out an information slip every "X" visits by the customer that includes the customers name, address, phone and email information.  This gives you a tool for you and your staff to verify and keep your customers information up to date.

Enhanced - HSL / ItemTrac Label Reservation

• You now have the ability to preprint HSL / ItemTrac labels and assign them to a specific customer.  This is primarily used in the restoration process when tagging garments on site during pack out.

Enhanced - PCI DSS 1.2 Compliance

• Change in the creation and management of Encryption keys used when storing employee PIN and Password, customer PIN and password and Credit Card on file data

Enhanced -  Reporting

• "Incoming Summary - Revised", "Incoming Detail - Summary", "Outgoing Summary - Revised", "Outgoing Detail - Revised" reports have been added.  These reports all remove $0.00 priced items from piece counts.  An example is a VIP bag, upcharges or any other item that has a piece count and are a $0.00 price will not be included in piece counts in these reports.
  • "A/R Account Balances - Combined" report to A/R folder of Reports Gallery.  This report groups accounts only by billing group; and does not group by store.
  • Time Clock Wage  -  ADDED - "A/R Account Balances - Combined" report to A/R folder of Reports Gallery.  This report groups accounts only by billing group; and does not group by store.
  • "Time Clock Wages Report" to Time Clock folder of Reports Gallery.  This calculates the user's estimated pay based upon their hourly and overtime rates in Setup -> Users/Groups/Rights and the overtime settings in Store -> Timeclock Settings.
  • Coupons by Description - Visit Totals - Allows you to view what the customer brought in with the specific coupon and purchased along with the coupon allowing you to quickly verify if a coupon is bringing in the business you expect.
  • The Route Pro - Route Customer Usage
  • The Route Pro - Route Dashboard
  • The Route Pro - Route Discounts
  • The Route Pro - Route Customer Sales
  • The Route Pro - Route Referral Source
  • Customer Invoice Detail - Display a selected customers invoices along with item details on the invoice
  • Route Manifest Option - An alternate manifest may be used for printed manifests.  This was created to reduce the paper required when printing a route manifest.
  • Period Sales - Outgoing - Compare year to year period outgoing sales.

Enhanced - Customer Email

• Customer email addresses now have the option of being required at customer sign up
• Emails are validated as they are entered. This assists in keeping your email address list accurate
• Updated the customer "Invalid Email" report to include the xx@xx.xx format.
• Logic to wait for all orders in visit to be ready before email is sent
• Tokens for DueDate, DueVisit and DueToday

Enhanced - A/R Payment Email Confirmation

• Send an email to the customers as payments are posted and declined credit card transactions

Enhanced - Dashboard

• Provides anywhere access to your companies information via Internet Explorer, Safari, Chrome or Firefox
• View realtime production, lot manager, sales and reporting
• Direct access to the spot SPOT messaging system
• Map customer via Google maps. Includes color keys for customer trends in dollars, visits and orders
• Graph your production, pickups, drop offs and labor hours by department or security group

Enhanced - Calendar and Scheduling

• You now have access to an integrated calendar and scheduling tool.  This can be used to schedule restoration, drapery or any other time based services.   

Enhanced - Customer Rating Options

• You now have the ability to configure and apply a color to a specific customer ratings.  This color will be displayed at the time of customer lookup and in any other areas of SPOT that have the customer view available.
• You can now print customer rating information on Invoices, bag tags, quick visit and receipts.
• You may now see "Customer Ratings" information during customer lookup and  on customer view.  Colors are user definable by rating.

Enhanced - Assisted Assembly Logic and Reporting

• Enhanced Item status updates with "On assembly" and "Bay Location" on the item level, assembly and lot manager screens similar to the automated assembly screen updates
• Advanced messaging from the assembly bay announcing item assembly discrepancies
• Ability to split items from orders on screen in the assembly bay

Enhanced - Charity Reporting

• Report and track your customer charity programs with ease.  Use a date range to find all orders and dollars assigned to a charity program. This makes easy work of reporting on charity activity.

Enhanced - Batch Markin

• Used for quick and easy detailing / markin of orders with associated heat seal labels.  This was designed to work with hotel or uniform work .  Simply scan items from multiple people and SPOT will generate the proper orders. 

Enhanced - Hotel Configuration

• Ability to display all invoice item details on a hotel manifest

Enhance - Coupon Options

• Lifetime "Max Usage" count in coupon definition.  This will enforce the  use of a predefined number of uses for a coupon per customer
• Coupon reports in detail or summary mode selectable by coupon
• "Coupon Summary - Combined" report

Enhanced - Iowa Techniques conveyor support

• Support for Iowa auto assembly conveyors

Enhanced - White Conveyor conveyor support

• Support for White auto assembly conveyors

Enhanced - Batch HSL Markin process

• When using HSL this options allows you to detail an order at the front counter and later apply and associate the HSL tags to the detailed garments.

Enhanced - Production Status View

• This is a tool that allows the detailed viewing of stores and process steps within the stores.  You can now see in a single screen the quantity of all items in Assembly, Bagging, Detail, Hotel Rack and Quick.  You can also select what departments you would like to view.

Enhanced - New countries added to localization list

• Mexico, Botswana, Malaysia and Hong Kong have been added to localities supported by SPOT.  This allows customers to run SPOT in 15 countries localized to support the local date, time and currency.  These localities include Australia, Canada, England, Ireland, Kuwait, New Zealand, Scotland, United Kingdom, United States, Wales.

Enhanced - Route Functionality

• Enhanced bag scan logic to allow you to verify that a bag picked up from a customer has been detailed
• "Bag Scan History" button has been added to the route tab in customer view
• Enhanced reporting to support bag scan logic
• Enhanced tokens to be used on bag tags including, email address, phone, pickup data and delivery data from the customer route tab
• Invoice history now shows bag scan
• Route specific auto-adjustments can be added at quick or detail - This can be used for Fuel service charges for both Routes and Hotels
• Option to print "Bag Tags" or "Empty Quicks" for all customers on a current manifest
• Configure Driver Name and Driver Phone per route with token available on invoices and bag tags 

Enhanced - Automated Assembly Conveyor features

• Conveyor auto-split feature, to implement an ability to markin large orders, but have those orders split into smaller parts as they are loaded onto the assembly conveyor
• Ability to assemble orders by the first items on the conveyor that will complete the order piece count
• New reconciliation and utilize interface for all interfaces
• Report showing all items and invoices on automated assembly conveyor
• "Conveyor Waiting Items" and "Conveyor Waiting Items (Crossover)" reports

Take a Look - Google User Group

• Join us on the new SPOT User Group . This is an idea exchange forum and not a technical support tool.  All SPOT users with a current "Customer Care Agreement" are welcome to request membership.

Updated - Store login process

• Single key access to the updated and feature that allows the login and out of stores and workstation.

Updated  - ProductionTrac device (review details)

• On screen display of current PPOH, Commissions and Points to ensure your pressers are aware of current production and production goals
• Support for English or Spanish menu based on the SPOT user
• Enhanced future reporting options with the addition of Commission % and Goal Pieces Per hour at the SPOT user screen
• Trac your pressers PPOH in real time
• Trac redo's and reworked garments while in production
• Trac garment locations with definable item level process steps
• Invoice level process steps such as racking or quality control
• Time clock support for clock-in, clock-out and change of labor category is also supported on the device(s)
• Easy to deploy with just a single Ethernet cable to any location in your facility
• Designed and proven reliable for operation in your harsh production floor environment
• Updated reports that include presser production by item and detailed reports for garments pressed in a date range

Updated - CustomerConnect 

• Give your customers access to information 24 hours a day from your own website!
• Lookup current and previously sold orders.
• Account, statement and payment information
• Schedule or cancel a route pickup and delivery
• Modify customer, preference and credit card information.
• Email confirmation and customer interaction with completed transactions 
• Integrated messaging from the customer to your manager
• Integrated alerts to a single customer or to all customer with expiration dates

Updated - Assisted Assembly

• Let SPOT assist in your assembly bay by directing invoice and garments to an optimized assembly location.
• Replaces the need for spending ten's of thousands of dollars for a fully automated assembly system
• Automatically assigns location for individual garments.
• Visual and audible information is given for scans and assembled orders.
• Print invoices at assembly and go paperless in your plant.
• Integrates with lot manager.
• Hands free assembly rail designed by SPOT Business Systems converts any rail is now available from Cleaners Supply .

Updated - Storage Logic and Billing

• No more manual tracking of your storage invoices and billing. 
• Choose to bill by invoice or Item
• Use a fixed amount or percentage for charges
• Auto billing for monthly charges calculated at the time of pickup
• "Free Month" billing option

Updated - RouteTrac Manager mobilized by Airclic Mobile Technologies

• Use of a Nextel/Sprint phones and data services to track the location of vehicles
• Scan orders and bags at the point of pickup and delivery for time and location tracking
• Validate bags collected are for the correct customer at the time of pickup at customers door
• Seamless integration to our new "RouteTrac Manager"
• Web based access to track invoices, vehicles and driving habits
• Microsoft Mappoint integration with "Fleet at a Glance"
• Reports to Show cost per mile, miles driven, revenue per stop and more....

 Updated -  Retention Marketing and Reporting

• View trend-based reporting for customer's visits and purchases.
• View a customer's 12-month marketing information showing visits, days between visits, dollars spent, percentage of sales by department, and next expected visit.
• Configure expected visit variances by a parentage and by minimum days
• Limit the number of time you market to a current customer

Release / Disclaimer Forms

• Generate an automatic garment "Release Form" or "Item Disclaimer" for an item or upcharge.  You may also choose from a list of predefined release forms, or create your own.

Issue Manager

• Manage any type of issues in your company.  These are user definable 
• Automated configuration tool for easy setup and configuration

Advanced Production Commitments/Forecasting

• View from the "Home Screen," the department, category or item level production requirements for last week, this week or weeks to come.

 Labor Calculator / Estimator

• Integrated with Production Commitment logic to show your labor needs for future production, or to view what your actual labor was for a previous period.

 Updated - Route Operation integration with Mappoint

• Auto Assign a new customer to the correct route using defined route coordinates
• Verify a customer's address for assisted driving with turn by turn driving directions on the manifest
• Automatic route assignments for new customers by user defined delivery zones
• View routes by area via SPOTMap interface

Time Clock / Productivity Reporting

• Report by the employee, department, store or company.
• Integrated with Labor Calculator for real-time labor percentages and requirements.
• Allow employees to move from store to store and track labor per store accurately.
• Enhanced Pieces Per Operator Hour reporting to show labor categories and PPOH

 Updated - Email Support

• Automatic emails sent at the time of drop-off, rack, sold, overdue and A/R statements
• Customized your own email layout
• Batch email option to send an email to all customers selectable by customer, store or company
• A/R payments posted can now send a payment notice at the time the payment is made

Updated - Metalprogetti Conveyor Interface

• 24-Hour Kiosk in store, 24-Hour Kiosk Stand Alone, Auto Assembly, or Deliver to Counter operations are available.
• Enhanced tools to allow easy unloading of conveyor with a simple reconciliation of expected items.
• Route Sorting and Storage options with automatic unloading of orders by Route stop number for automated route truck loading 

Integrated Lot Manager

• View Open and Closed Lots.
• View current items in open lots.
• Manually create or close lots immediately.
• Split / Redo orders instantaneously from the lot manager.

Import / Export

• Enhancements for 16 more fields for import and export to enable easy updates to customer databases.